Privacy policy

This Privacy Policy describes how personal information is collected, used, stored and shared by dclcam.shop (“we”, “us”, “our”), operating at website https://dclcam.shop. Our online store sells backpacks, mini‑style backpacks, crossbody bags, neck warmers, luggage and travel‑related accessories. This policy applies to all visitors, users and customers of our website. By accessing and shopping on our site, you consent to the data practices outlined within this Privacy Policy. Our business address is 14 Hemlock Close, Fort Saskatchewan AB T8L 0V9, Canada.

Personal Information We Collect

We collect information that you voluntarily submit to us, plus automatic device‑related data when you browse https://dclcam.shop.

Information You Provide Directly

We collect personal data when you place orders, create customer accounts, send support emails, fill in website contact forms, sign‑up for newsletters, or communicate via phone. This information includes:

• Full name, billing address, shipping address, email address and phone number
• Order details, purchase history for backpacks, mini‑style backpacks, crossbody bags, neck warmers, luggage and other accessories
• Correspondence content when you contact customer support at info@dclcam.shop
• Any additional details you choose to submit for return, refund or product‑related support requests

We do not collect full credit card details; payment information is securely processed by our authorized third‑party payment service providers.

Automatically‑Collected Device Information

When you visit our website, we automatically gather certain device and browsing data, including IP address, web browser type, operating system, time zone, referring website, pages you view, search terms and click‑through behaviour on our store. This automatic data collection happens through cookies, log files, web beacons and related tracking technologies.

Cookies: Cookies are small data files stored on your device. Session cookies support shopping cart functionality for your bag and luggage purchases. Persistent cookies remember your preferences for future site visits. You may adjust your browser settings to reject non‑essential cookies; however, disabling cookies may limit some website functions. For more information about cookies, please visit www.allaboutcookies.org.

How We Use Your Personal Information

We use collected personal information for the following legitimate business purposes:

1. To process, fulfill and ship your orders for backpacks, crossbody bags, neck warmers, luggage and all other merchandise; to handle payment transactions, send order confirmations, shipping updates and delivery notifications.
2. To answer customer inquiries, process return‑refund applications, resolve after‑sales issues and provide customer support via email info@dclcam.shop or phone +1 905‑861‑6758.
3. To maintain website performance, detect technical errors, prevent fraudulent transactions and secure our online store environment.
4. To send optional marketing newsletters, promotional updates and new‑collection announcements, only if you have given explicit opt‑in consent. Every marketing email contains a clear unsubscribe link for immediate opt‑out.
5. To analyse website traffic, understand customer preferences, improve our product selection of bags and travel accessories and optimize overall shopping experience.
6. To comply with applicable Canadian laws including PIPEDA, and other legal obligations where required.

Sharing of Your Personal Information

We do not sell, rent or trade your personal information to unaffiliated third‑party marketing organisations. We may share your necessary data only with trusted service providers performing services on our behalf, as listed below:

• Shopify: Our e‑commerce platform provider that hosts our store, manages checkout and stores order data.
• Payment Processors: Secure third‑party payment gateways handling credit card and other payment transactions.
• Shipping & Fulfillment Partners: Carriers that receive your shipping address to deliver backpacks, luggage and accessories to your delivery location.
• Email Service Providers: Tools used to deliver order emails and consented‑to marketing communications.
• Analytics Providers: Services that process anonymized browsing statistics for website improvement.

All third‑party service providers are contractually required to keep your personal data secure and can only use your information for assigned tasks. We may also release personal information if compelled by valid court orders, government legal requests or to protect our legal rights, property and user safety.

Data Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure or destruction. Please note that no internet transmission or electronic storage system can guarantee 100% absolute security. If you suspect a data‑related security issue when interacting with dclcam.shop, please contact us right away at info@dclcam.shop.

Data Retention Period

We retain your personal information only as long as needed to complete the purposes for which data was collected:

• Order‑related data is kept for business accounting, tax and customer‑service requirements for the legally required retention period.
• Support‑related correspondence is stored to resolve your inquiries, then securely archived.
• Marketing‑related contact information is kept until you submit an unsubscribe request.
• When data is no longer required, we securely delete or anonymize personal records.

Your Privacy Rights

Depending on your place of residence, you may hold data‑protection rights including the right to access, correct, request deletion of your personal data, restrict data‑processing or request data portability. If you wish to exercise any of these rights, submit your written request via email to info@dclcam.shop. We may require verification of your identity before processing your privacy‑related request.

If you are subscribed to marketing emails, you can opt‑out at any time either by clicking the unsubscribe link included in each marketing message or sending an opt‑out email to info@dclcam.shop.

Children’s Privacy

Our website and products are intended for general‑audience shoppers. We do not knowingly collect personal identifiable information from children under 13 years old. If you believe we have unintentionally obtained data from a child under 13, please email us immediately and we will remove that information from our systems.

Third‑Party Links

Our website may contain hyperlinks leading to external third‑party websites. We hold no responsibility for the privacy practices, content or policies of those outside sites. We encourage you to review the privacy statement of every external site you visit after leaving https://dclcam.shop.

Changes to This Privacy Policy

dclcam.shop reserves the right to revise this Privacy Policy at any time. Updated terms will take effect immediately upon publication on our website https://dclcam.shop. We recommend you review this page periodically for updates. Your continued use of our online store after policy changes constitutes acceptance of revised terms.

Privacy Contact Information

Should you have any questions, concerns or requests regarding this Privacy Policy or our personal‑data handling practices, please reach out to us: Email: info@dclcam.shop Phone: +1 905‑861‑6758 Mailing Address: 14 Hemlock Close, Fort Saskatchewan AB T8L 0V9, Canada