Terms of service

These Terms of Service (“Terms”) govern your access and use of the website https://dclcam.shop, operated by DCLCAM with business address at 14 Hemlock Close, Fort Saskatchewan AB T8L 0V9, Canada. Our online store offers backpacks, mini‑style backpacks, crossbody bags, neck warmers, luggage and travel‑related accessories. Throughout this document, “we”, “us”, “our” refer to DCLCAM; “you” refers to all site visitors, browsers and customers who access, browse or place orders on our website.

By accessing our website, browsing content or completing any purchase, you acknowledge that you have read, understood and agree to be legally bound by these Terms, alongside our Privacy Policy, Return & Refund Policy and other published store policies. If you do not accept all of these terms, you are not authorized to use our website or purchase any products from dclcam.shop. All policies are accessible on our site footer.

Section 1 – General Eligibility

You must be at least 18 years of age to make purchases on this website. If you are under 18, you may only shop with participation and approval of a parent or legal guardian. You represent that all contact, billing and shipping information you submit during checkout or account usage is true, accurate and complete. You agree to keep your customer‑account login details secure and accept full responsibility for all activities performed under your account.

Section 2 – Website Use License

We grant you a limited, non‑transferable, revocable license to access and make personal, non‑commercial use of https://dclcam.shop. You may not:

  • Reproduce, duplicate, copy, resell or exploit any portion of our website, product images, descriptions, graphic collections including shark‑themed artwork, without explicit written permission from us.
  • Use automated bots, scrapers, crawlers to extract bulk data from our site.
  • Attempt to interfere with website security, inject malicious code, overload or disrupt server operations.
  • Use our website content for any illegal, infringing or harmful activities violating local, national or international laws.

Violation of this section will result in immediate revocation of your access right to our store. We reserve the right to refuse service to any user for any reason at our sole discretion.

Section 3 – Product Information, Pricing & Accuracy

We strive to display accurate product photos, dimensions, material descriptions for backpacks, mini‑style backpacks, crossbody bags, neck warmers, luggage and all other accessories. Minor color differences may appear due to varying screen display settings, and these do not count as product defects.

All product prices shown on https://dclcam.shop are subject to change without prior notice. We reserve the right to correct pricing errors that may appear on the website. If a product is listed at an incorrect price due to typographical or system error, we have the right to cancel orders placed under that incorrect price, even after order confirmation has been sent to you. We will contact you via info@dclcam.shop to notify you about such price‑error situations.

We do not guarantee that all displayed items will always be in stock. Product availability can change at any time. In case of out‑of‑stock after order submission, we will reach out to offer order cancellation, partial shipment or alternative product options.

Section 4 – Orders & Payment Terms

When you place an order on our store, you are submitting an offer to purchase selected goods. Our acceptance of your order happens when we process and ship your merchandise, not at the moment order confirmation email is generated. We may decline or cancel orders for reasons including suspected fraud, inaccurate customer data, stock exhaustion or payment‑processing issues.

All payments must be completed through our supported checkout payment gateways. You authorize us to charge your selected payment method for total order amount including product cost, applicable taxes and shipping fees. All applicable sales taxes will be calculated according to your shipping destination jurisdiction. You are fully responsible for any duties, customs fees or import charges applied by your country when receiving shipped goods.

Section 5 – Shipping, Delivery & Risk of Loss

Risk of loss and title for backpacks, luggage and accessories you purchase transfer to you upon hand‑over of goods to our shipping carrier. Shipping timelines provided on product and checkout pages are estimates only and are not guaranteed delivery dates. We are not liable for delays caused by carrier issues, weather events, customs holds or circumstances outside our reasonable control.

It is your obligation to provide complete and correct shipping address. We are not responsible for lost packages arising from wrong or incomplete delivery addresses provided by customers. If parcels are returned to us due to delivery address mistakes, customer will bear reshipping fees.

Section 6 – Returns, Refunds and Exchanges

All return, refund and exchange transactions are strictly governed by our published Return & Refund Policy available on our website. These Terms incorporate our Return & Refund Policy by reference. Before submitting any return request, you must read and comply with all requirements including return time window, item resale‑ready condition, return‑authorization requirement and shipping‑cost responsibilities. No return will be processed without prior written authorization sent from info@dclcam.shop.

Section 7 – Intellectual Property Rights

All content on https://dclcam.shop including text, logos, graphic artwork, shark‑inspired designs, product photographs, page layout, code and compilation belongs to DCLCAM or our licensed partners and is protected by copyright, trademark and other intellectual‑property laws. You may not copy, modify, distribute or commercially use any of our intellectual‑property assets without prior written consent from our team.

“DCLCAM” brand name and related marks are our trademarks. You may not use our trademarks in connection with any third‑party product or service without written approval.

Section 8 – User‑Submitted Content

If you send us reviews, feedback, comments, photos or other content via email info@dclcam.shop, website forms or social‑media channels, you grant us a non‑exclusive, royalty‑free, perpetual and worldwide right to use, edit and display such content for store‑related purposes such as product testimonials and marketing. You represent that you own rights to all material you submit and that such content does not infringe third‑party rights or contain offensive, unlawful material. We are under no obligation to publish user‑submitted content and may remove any submissions at our own discretion.

Section 9 – Third‑Party Links and Services

Our website may contain hyperlinks leading to external third‑party websites. We exercise no control over external sites, and we take no responsibility for third‑party site content, privacy policies or business practices. Access to third‑party links is at your own risk. We recommend you carefully review terms and policies of any external website you visit.

Section 10 – Disclaimer of Warranties

THE WEBSITE AND ALL PRODUCTS SOLD ON dclcam.shop ARE PROVIDED ON AN “AS‑IS” AND “AS‑AVAILABLE” BASIS. DCLCAM MAKES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. We do not warrant that website operation will be uninterrupted, error‑free, secure, or that all defects will be corrected.

Section 11 – Limitation of Liability

To the fullest extent permitted by applicable law, DCLCAM shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of your use of our website or purchased goods, including lost profits, data loss or inconvenience damages. Our total aggregate liability for any claim related to your order shall not exceed the total purchase amount you paid for that specific order.

Certain jurisdictions do not allow limitation of consequential damages, so parts of this limitation clause may not apply to you depending on local consumer‑protection law.

Section 12 – Indemnification

You agree to defend, indemnify and hold harmless DCLCAM, its staff and affiliated parties from all claims, damages, costs and legal fees arising out of: your breach of these Terms; your misuse of website content or purchased merchandise; violation of any applicable law; or third‑party claim connected with your submitted user‑generated content.

Section 13 – Policy Modifications

We reserve the right to revise these Terms of Service at any time. Updated version will take effect immediately upon publication on https://dclcam.shop. Your continued use of our website after changes are posted constitutes acceptance of revised Terms. We advise you to visit this page periodically to stay informed of updates.

Section 14 – Governing Law

These Terms of Service are governed by and interpreted according to the laws of the Province of Alberta, Canada, without regard to conflict‑of‑law rules. Any dispute arising out of use of our website or customer purchases shall be subject to jurisdiction of courts located in Alberta, Canada.

Section 15 – Contact Information

For questions regarding these Terms of Service, please reach out: Email: info@dclcam.shop Phone: +1 905‑861‑6758 Mailing Address: 14 Hemlock Close, Fort Saskatchewan AB T8L 0V9, Canada