Shipping policy

This Shipping Policy applies to all orders placed on https://dclcam.shop, operated by DCLCAM with business address at 14 Hemlock Close, Fort Saskatchewan AB T8L 0V9, Canada. Our store sells backpacks, mini‑style backpacks, crossbody bags, neck warmers, luggage and travel‑related accessories. This policy outlines our order processing, shipping options, free‑shipping benefits, delivery estimates, tracking, customs responsibilities, lost or damaged shipments and related procedures. By completing a purchase on our website, you agree to all terms described within this Shipping Policy.

Order Processing Time

All orders are processed within 2‑5 business days after successful payment confirmation. Business days run Monday through Friday and exclude weekends and official public holidays in Canada. During high‑volume promotional periods, processing times may extend slightly. If your order encounters significant processing delay, we will notify you via email at the contact address you provided during checkout.

Orders are not shipped out on weekends or public holidays. Processing time is separate from transit delivery time.

Free Shipping Benefit

We proudly offer free shipping for all eligible orders placed on dclcam.shop. Free standard shipping applies to qualifying orders for backpacks, mini‑style backpacks, crossbody bags, neck warmers, luggage and other travel accessories. No shipping fee will be charged at checkout for orders that meet our free‑shipping requirements. Free shipping covers standard delivery service only; expedited or express shipping services, if available, will incur additional charges payable by the customer.

We reserve the right to modify free‑shipping eligibility rules for future orders. Any updates will be published on https://dclcam.shop and will not affect orders already confirmed before changes go live.

Shipping Destinations & Estimated Transit Times

We ship to domestic Canadian addresses and selected international destinations. All delivery timelines provided on our website and checkout page are estimated transit times only and are not guaranteed delivery dates.

  • Domestic Shipping (within Canada): Estimated transit time ranges from 3‑10 business days after order dispatch.
  • International Shipping: Estimated transit time ranges from 7‑20 business days after order dispatch. International shipments may face extended delays due to customs inspection procedures in destination countries.

Circumstances beyond our reasonable control including carrier backlogs, extreme weather conditions, transportation disruptions, customs holds or public‑event related delays may prolong delivery timelines. We are not liable for delays caused by these external factors.

Shipment Tracking

Once your order is packed and dispatched, you will receive a shipping‑confirmation email containing your tracking number and tracking link. Tracking information may take up to 48 hours to update on the carrier’s system after dispatch. If you cannot locate your tracking email, please check your spam or junk folder or contact our support team at info@dclcam.shop to retrieve tracking details.

Shipping Address Responsibility

You are fully responsible for entering complete, accurate shipping address information including recipient full name, street details, apartment or unit number, postal code and valid contact phone number at checkout. We are not responsible for lost, mis‑delivered or returned packages caused by incorrect, incomplete or invalid shipping addresses submitted by customers.

If parcels are returned back to our facility due to address errors made by the purchaser, the customer will bear all additional reshipping fees to send goods again.

Risk of Loss

Risk of loss, damage and title for all purchased merchandise including backpacks, luggage and accessories transfers to you the moment goods are handed over to our designated shipping carrier. Once packages leave our facility, we are not responsible for in‑transit loss or damage unless otherwise required by applicable consumer protection law.

Customs, Duties & Import Taxes for International Orders

For international shipments crossing national borders, you, as the customer, are responsible for any applicable import duties, customs fees, VAT or local taxes levied by your destination country government. These charges are not included in product pricing or our free‑shipping benefit and may be collected upon package delivery. We cannot predict or control customs charges, and we recommend you check your local import regulations before placing international orders. If packages are detained or seized by customs authorities, the customer shall bear all resulting costs and consequences.

Lost, Stolen or Damaged Packages

If your package shows delivered status but you have not received your parcel, please first check around your delivery premises, with building management, neighbours or local carrier depot. Then contact our support team at info@dclcam.shop with your order number. We will work with the shipping carrier to investigate.

For items received with physical damage upon delivery, you must notify us via info@dclcam.shop within 7 calendar days of delivery date and provide clear photos of damaged merchandise, outer shipping box and packaging material. We will review your submission and follow the terms set forth within our Return & Refund Policy for appropriate resolution.

Split Shipments

In some scenarios where part of your order is out‑of‑stock, we may split your purchase into multiple separate shipments. Split shipments still qualify for our free‑shipping offer. You will receive separate tracking numbers for each dispatched parcel.

Return Shipping

Return shipping costs for customer‑initiated returns are governed by our Return & Refund Policy. Free‑shipping benefit for original order does not cover return shipping fees you send goods back to our return address.

Policy Revisions

DCLCAM reserves the right to update this Shipping Policy at any time. Revisions take effect immediately upon publication on https://dclcam.shop. Your continued use of our website constitutes acceptance of updated shipping terms. Please review this page periodically.

Contact for Shipping‑Related Questions

If you have inquiries regarding processing, dispatch, tracking or any shipping‑related matters: Email: info@dclcam.shop Phone: +1 905‑861‑6758 Mailing Address: 14 Hemlock Close, Fort Saskatchewan AB T8L 0V9, Canada