Refund policy

Thank you for shopping at dclcam.shop. This Return & Refund Policy applies to all purchases of backpacks, mini‑style backpacks, crossbody bags, neck warmers, luggage and other travel‑related accessories placed on our website https://dclcam.shop. This policy defines the terms for returns, refunds, exchanges and dispute resolution for all customer orders. By completing a purchase on our store, you agree to the terms outlined in this policy.

Return Eligibility Window

You have 30 calendar days from the date your order is delivered to submit a return or refund request. Any return request submitted after the 30‑day delivery‑based window will not be accepted. If the final day of the return period falls on a weekend or public holiday, the deadline extends to the next regular business day.

Return Item Conditions

To qualify for return, your merchandise must meet all of the following requirements:

  1. Items must be unused, unwashed, free of stains, scuffs, scratches and signs of wear.
  2. All original retail tags, labels, packaging and included accessories must be intact and attached.
  3. You must provide valid proof of purchase, including your order number or original order‑confirmation email from dclcam.shop.
  4. Returned goods must be suitable for resale condition upon arrival at our return facility.

We reserve the right to refuse returns or apply a restocking fee if returned items show excessive use, damage, missing tags or incomplete packaging caused by customer handling. Items damaged during customer‑initiated return shipping are the responsibility of the purchaser.

Non‑Returnable Items

The following categories cannot be returned or refunded unless the item arrives defective or damaged due to our shipping error:

  1. All products clearly marked as Final‑Sale, Limited‑Edition, One‑of‑One or Clearance on product pages at time of checkout.
  2. Custom‑printed, personalized and collaborative special‑release merchandise.
  3. Gift cards and digital store credits.
  4. Neck warmers that have been opened and used for hygiene reasons.

How to Initiate a Return or Refund

All return requests must be started by emailing our support team at info@dclcam.shop. Please include your full order number, full name, contact email and a short description of your return reason. For damaged or defective goods, attach clear photos showing product defects. Our customer service team will respond within 24‑48 business hours and send you official return instructions. Do not send merchandise back without receiving written return authorization from dclcam.shop; unauthorized returned packages may be refused and will not qualify for refunds.

Our business mailing address for returns: 14 Hemlock Close Fort Saskatchewan AB T8L 0V9 Canada

Return Shipping Responsibilities

Customers are responsible for covering all return shipping costs when returning items due to change‑of‑mind, sizing preference or personal dissatisfaction. Original shipping fees paid at checkout are non‑refundable for standard customer‑initiated returns.

If items arrive damaged, defective, or we shipped incorrect merchandise, dclcam.shop will provide a pre‑paid return shipping label and cover all return‑related shipping expenses. In these cases you may select either a full refund or product replacement based on stock availability.

We strongly recommend customers use trackable shipping service for return shipments. We are not liable for returned packages lost or damaged during customer‑arranged transit.

Inspection & Refund Processing

Once we receive your returned parcel, our team will complete product inspection within 5‑7 business days. You will receive an email notification informing you whether your return has been approved or rejected.

When approved, refunds will be processed to your original payment method. Please allow an additional 3‑10 business days for banks, credit card providers and payment processors to post funds back to your account. Processing timelines vary by financial institution and are outside our control. We cannot issue refunds to alternate payment accounts; refunds will only go back to the payment source used for checkout.

Exchanges

Exchanges for different colors or sizes of backpacks, mini‑backpacks, crossbody bags, luggage and other accessories are permitted within the 30‑day return window and subject to product stock availability. Customer‑requested exchanges require the purchaser to pay outgoing shipping charges for replacement items. If the replacement product carries a different retail price, we will either charge the price difference or issue partial refund accordingly. Defective‑item exchanges will be shipped at dclcam.shop’s cost. If requested exchange items are out‑of‑stock, we will offer full refund as an alternative option.

Damaged & Defective Goods

If you receive damaged, broken or manufacturing‑defective backpacks, crossbody bags, neck warmers, luggage or other accessories, you must notify info@dclcam.shop within 7 calendar days of delivery. Please submit your order number plus clear photo evidence showing defects, packaging condition and shipping box. After verification, we will arrange return label, replacement or full refund at our discretion.

Order Cancellations

You may request order cancellation before your order status changes to fulfilled and shipped by emailing info@dclcam.shop. Once an order has been dispatched, cancellation requests cannot be honored and you will need to follow our standard return procedure after receiving your package.

Policy Revisions

dclcam.shop reserves the right to update this Return & Refund Policy at any time. Updated terms will take effect immediately upon publication on https://dclcam.shop. All purchases are governed by the policy version published on our website at the time you place your order.